Our company maintains a comprehensive after-sales service system. We provide detailed, practical, and feasible service measures tailored to the specific requirements of this project and the purchaser.
Service Scope
We commit to delivering the following services:
Telephone Support Service
Service Levels A & B: Ensure reply within 10 minutes after consulting relevant materials.
Service Level C: Ensure reply within 30 minutes
Provide technical support via phone to resolve daily operational issues.
Operate a 24/7 duty response hotline staffed by experienced engineers.
For equipment failures:
Technical Exchange & Training
Conduct regular technical exchanges with client operators.
Provide training on equipment daily maintenance procedures